1.1 This Privacy Notice describes the practices employed by Banago Portal LLC  (“Banago”) in dealing with personal information and details (“Data”) of you in the  course of accessing and using the services provided in this e-commerce Platform  (website and app) owned and managed by BANAGO. 

1.2 BANAGO is committed to complying with all data protection and privacy laws  which are applicable to BANAGO as BANAGO recognizes the importance of maintaining the privacy of your Data provided to BANAGO through this Platform. Please be informed that BANAGO will only be collecting, using, disclosing, sharing, transferring and/or processing your personal Data in accordance with  this Privacy Notice. 

1.3 By accessing and using the services in this Platform including registering for an  account with BANAGO in the Platform, you acknowledge and agree that you accept the terms outlined in this Privacy Notice, and you hereby agree to  BANAGO collecting, using, disclosing, sharing, transferring and/or processing  your personal Data as described herein. 

1.4 This Privacy Notice may be amended and edited from time to time and any  changes to the terms herein will be updated here. Please take note of the changes to the terms and by continuously accessing this Platform for whatsoever  reasons including placing orders for Product sold on the Platform, shall constitute  your acknowledgment and agree to the changes BANAGO make to this Privacy  Notice. You are advised to check for any updates or changes to this Privacy  Notice. 

1.5 If you do not agree with the terms herein, please do not access and/or use any of  the services provided in this Platform. 


2.1 By accessing the BANAGO website without any guidance, you warrant that you  are eighteen (18) years old and above, and you are capable of understanding  and accepting the terms of this Privacy Notice. No product or services on offer in the Website for any individual under 18 years of age. BANAGO do not knowingly  collect any personal data relating to any individual under 18 years of age. 

2.2 BANAGO will not be held responsible or liable for any non-compliance of provision in Clause 2.1 above.


3.1 You are required to disclose your accurate personal Data to BANAGO when you  sign-up to register to open an account in the Platform for the following purposes (“Purposes”): 

a) communicate with BANAGO as via calls, letters, fax, social media  platforms and/or emails for any reason including but not limited to provide  feedback, complaints and enquires, 

b) process purchase of product or services submitted through the Platform, 

c) to permit Third Party who may need to contact you who have bought  products from the Platform to facilitate Product related services and any  other support, 

d) delivery of the Product through Third Party (for example to courier services or Logistic Service Provider) to make delivery of the product or  services to your delivery address you have purchased through the  Platform, 

e) participation in any survey, contest and events conducted by BANAGO and also to subscribe to BANAGO newsletters,  

f) to promote the services in the Platform as part of advertising and, marketing campaigns to promote the Platform by BANAGO, 

g) use of links in Platform to other websites operated by Third Party, h) submission of personal data to us for any reason, 

i) for any reason arising from or incidental to the purposes as listed out from  (a) to (g) above or any of them. 

3.2 The above list is not exhaustive and sets out some common instances of when personal data about you may be collected. 

3.3 BANAGO will only retain your personal data as long as BANAGO is required to retain such data by law or as is relevant for the purposes for which it was collected as specified in this clause herein. 

3.4 BANAGO will cease to retain your personal data as soon as it is reasonable to assume that retention of such data is no longer required for the purposes for which the personal data was collected. 


4.1 In the course of accessing and using the services provided in the Platform,  BANAGO may collect the following details/information such as: 

a) Name, 

b) Age,

c) Gender, 

d) NRIC/Passport Number, 

e) Ethnicity, 

f) Correspondence address, billing address, delivery address, 

g) Email Address, 

h) Contact Number, 

i) Bank account and payment details, 

j) Internet protocol (IP) address, login data, browser type and version, time  zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to  access the Platform, 

k) Location data when share your location, 

j) Any Other Personal Information. 

4.2 You are required to update your personal details/information provide through this website/app for the services provided in the Platform on regular basis. You can update your personal data anytime by accessing your account on the Platform or if you are facing any difficulties to do so, you may contact BANAGO at (*insert contact details*) to update your details. 

4.3 All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.  


5.1 You agree and acknowledge that all personal data provided by you to BANAGO is out of your free will. You have an option not to provide or permit BANAGO to collect your personal data or withdraw your consent with respect to the personal data provided for the Purposes. 

5.2 In the event you decided to withdraw your consent, you are required to contact  BANAGO [email protected] After withdrawal of your consent, you should neither visit the website/apps of the Platform nor use any services provided in the Platform by BANAGO.  


6.1 We may share and permit the sharing of your personal data with BANAGO’s  authorized agents, contractors, subsidiaries, and affiliated Companies  (hereinafter referred to as Third Parties) for the Purposes specified in Clause 3 and fulfilling any legal or regulatory requirements.  

6.2 The authorized Third Parties are prohibited from utilizing and/or disclosing your personal data to any unauthorized parties who are not needed for the Purposes in Clause 3 above. 

6.3 In sharing your personal data with the authorised Third Parties, including transfer of your Data outside the country to the extent permissible under applicable laws, BANAGO endeavour to ensure that the Third Parties keep your personal data secure from unauthorised access, collection, use, disclosure, processing or  similar risks and retain your personal data only for as long as they need your  personal data for the Purposes specified in Clause 3. 

6.4 Please be informed that we may also be required to disclose your personal data,  when there are grounds to believe that such disclosure is necessary to prevent a  threat to life or health, or for law enforcement purposes, or for fulfilment of legal and regulatory requirements and requests. 

6.5 You further agree that collecting, using, disclosure, sharing, transferring and/or processing of your personal data shall not cause any loss to you or any wrongful gain to us or to any other parties. 

6.6 will not pass any debit/credit cards details to third parties.  

6.7 takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, cannot guarantee the security of any information that is  disclosed online.  


7.1 BANAGO may use a feature known as cookies in the website/app of the  Platform. Cookies are identifiers or small data file transferred to your computer or  mobile device that will allow BANAGO to view how you navigate and access the Platform, identify you when you re-access the Platform.  

7.2 Cookies will also allow BANAGO to track movement in the site of the Platform which will help BANAGO to improve the website and app of the Platform to personalize based on your needs and preferences. 

7.3 Please be informed that cookies cannot be used to retrieve data from other cookies which was created by other websites/apps and cookies will not be able to read or analyze data stored in your computer/phone hard drive. 

7.4 You may decline to use cookies by selecting the appropriate settings on your browser. Please note that if you decline to use cookies you may not be able to use the full functionality of our Website/app. 


8.1 The BANAGO Platform’s website/app may contain links to other websites/apps operated by third party and BANAGO is controlled by, or affiliated to, or associated with BANAGO unless expressly specified on the Website.

8.2 With the provision of such links on our website and by your utilizing those links,  BANAGO does not endorse or accept the responsibility of the contents and information that can be reached through the third party websites/apps as  BANAGO does not control or guarantee the accuracy, integrity, or quality of the information, data, software and/or other materials available on such third party websites. BANAGO also does not accept responsibility for any loss or damages suffered by you for accessing websites/apps through the associated links. 

8.3 is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.  


9.1 You understand and agree that BANAGO makes no guarantee, representation or warranty and expressly disclaims any responsibility and liability for any inaccuracies, errors, omissions, and typographical in the information and materials in the Website/app. Information and materials in the Website/app may be edited and/or amended from time to time with or without prior notice as it is  the sole discretion absolute right of BANAGO.  

9.2 You also agree that BANAGO, and its subsidiaries, affiliates, licensors,  assignees, employees, officers and directors are not liable for damages of any kind either directly or indirectly, incidental, consequential or to any punitive damages arising or resulting from accessing the Website/app for the services provided in the Platform. 

9.3 BANAGO provides the services in the Platform on an “as is” basis and also makes no guarantee, representation or warranty as to any damages to your computer from viruses, bugs, intervention, error, omission, technical failure,  malfunction or any other interruption as a result of accessing the Website/app.  

9.4 Therefore, by accessing the Website/app and using the services provided in the  Platform, you acknowledge that you are using the services at your own peril and may be waiving rights with respect to such claims mentioned above. 

9.5 The Website Polices and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.  


10.1 You agree that you will abide by all applicable law, statues, ordinance, and other  regulations, therefore you agree to the following:

a) Not to use any other means of communication that is unlawful to transmit  any literature/material that is misleading, threatening, abusive,  defamatory, obscene, hateful, ethnically, racially or otherwise  objectionable, 

b) Not to collect, store, disclose, transmit, share, sell, transact personal data of the other users of the Website/app, 

c) Not to disrupt and/or affect the accessibility of the services or networks  connected to the services, or disregard any requirements, instructions,  rules, policies, procedures and/or regulations of the network connected to  the services, 

d) Not to email, upload or transmit any material that contains viruses, bugs,  malware, spyware, or any file, program or other computer code, 

e) Not to upload information and/or materials from a third-party website, or  details such as email addresses, contact information, and/or contact  details of other users into BANAGO Website/app. 


10.1 This Privacy Notice shall be construed in accordance with the local law of the  United Arab Emirates. Any disputes arising from or in connection with the terms  of this Privacy Notice which cannot be amicably resolved shall be submitted to  the exclusive jurisdiction of the courts of Dubai, United Arab Emirates. The laws  governing of this Agreement shall be the local law of the United Arab Emirates.  

If this Website/app is accessed in other jurisdictions, you do so at your own risk, and it is your responsibility not to violate the laws of the jurisdiction. In the event  of any dispute, you shall submit to the jurisdiction of the courts of Dubai, the  United Arab Emirates.